Privacy & Refund PolicyPrivacy & Refund Policy

Privacy Policy

We respect your privacy and only collect information that is reasonably needed to answer inquiries, arrange consultations or site visits, prepare estimates, provide construction, materials, ready flat, design or planning services, and improve our website.

Information We Collect

Depending on the form or service you use, we may collect your name, phone number, WhatsApp number, email address, location or project address, property or project details, material requirements, budget or service requirements, messages, uploaded documents, and basic technical information such as browser, device and IP information where available.

How We Use Information

We may use submitted information to respond to you, arrange visits or consultations, prepare quotations or estimates, process service requests, maintain customer and inquiry records, improve our services, send service-related updates, and protect the website from spam, fraud or misuse.

Forms and Security

Website forms may use nonce validation, anti-spam checks, honeypot fields, CAPTCHA or similar safeguards. Submitted inquiries may be stored for administration and customer service purposes.

Sharing of Information

We do not sell or rent personal information. Necessary information may be shared with employees, contractors, suppliers, developers, property representatives, professional partners or service providers only when reasonably required to handle your request, deliver a service, process a transaction, or comply with law.

Cookies and Third-Party Services

The website may use cookies and third-party tools such as maps, analytics or embedded content. Those providers may process information according to their own privacy terms. We are not responsible for the privacy practices of independent third-party websites or services.

Data Security and Retention

We use reasonable administrative and technical measures to protect submitted information. No internet system can guarantee absolute security. We may keep inquiry and customer information for as long as reasonably necessary for service delivery, record keeping, legal requirements or legitimate business purposes.

Your Choices

Where applicable, you may ask us to correct inaccurate personal information, request deletion of information we no longer need, or withdraw certain communication preferences. Contact us using the details shown on this page.

Children's Privacy

Our construction, property, materials, design and planning services are intended for adults. We do not knowingly collect personal information from children.

Policy Updates

We may update this policy when our services, website features or legal requirements change. The latest version published on this page will apply.

Refund & Cancellation Policy

Our services can include construction work, materials assistance or supply, property and ready flat support, design and planning, consultations and related services. Refund eligibility therefore depends on the service, payment terms, work already completed, materials already purchased, and third-party costs already incurred or committed.

Cancellation Before Work Starts

If you need to cancel a service, consultation, booking or project, contact us as early as possible. A request made before work begins may be eligible for a full or partial refund after deducting any non-refundable administrative, inspection, booking, design, supplier, payment or third-party costs already incurred.

Services Already Started

Once consultation, inspection, planning, design, procurement, construction or another requested service has started, charges for work already performed are generally non-refundable. Any approved refund normally applies only to the unused balance after completed work and committed expenses are accounted for.

Design and Planning

Fees for completed consultations, drawings, plans, revisions, site assessments or professional work already delivered are generally non-refundable. If a project is cancelled before substantial work begins, the case may be reviewed for a full or partial refund.

Construction Services

Construction payments may cover labor, site preparation, materials, transport, contractor commitments, equipment and other project expenses. Amounts already spent or committed for an approved project are normally non-refundable. Any remaining refundable balance will be determined after reviewing completed work and outstanding project costs.

Materials and Custom Orders

Materials already purchased, delivered, used, installed, cut, customized, specially ordered or procured specifically for a customer may not be refundable. Standard unused materials may be returnable only if the supplier accepts the return and the goods remain in acceptable condition. Delivery, handling, transport, supplier and payment charges may be deducted where they are non-refundable.

Ready Flats and Property-Related Payments

Reservation, booking or other payments involving developers, owners, agents or independent third parties may be governed by the specific terms for that property. We cannot guarantee a refund for money controlled by an independent developer, owner, supplier, agent or other third party.

Duplicate or Incorrect Payments

If you believe you paid twice or made an incorrect payment, contact us with the transaction details. Verified duplicate payments or confirmed payment errors will be reviewed and corrected where appropriate.

Refund Processing

If a refund is approved, it will normally be returned through the original payment method where reasonably possible. Non-refundable bank, payment gateway, transaction, currency conversion or third-party charges may be excluded. Processing time can depend on the relevant bank or payment provider.

Common Non-Refundable Items

• Completed services or work already performed
• Completed consultations, inspections, drawings, plans or approved revisions
• Customized, specially ordered, used, installed, altered or damaged materials
• Delivery, transport, supplier, government or third-party fees already incurred
• Costs already committed for an approved project

How to Request a Refund or Cancellation

Contact us with your name, phone number or email, service or project details, payment information and the reason for the request. Each request will be reviewed according to the relevant service, work completed, payment terms and third-party commitments.

Policy Updates

We may update this policy when our services, payment methods or business processes change. The latest version published on this page will apply to future transactions.